Computer assisted dispatch
A method of dispatching taxicabs, couriers, or emergency services
by computer. Such systems use one or more servers located in a central dispatch office, which communicate with mobile data terminals installed in the remote vehicles. Clients call the central dispatch office and request a taxi, courier, or emergency service; a telephone operator or automated telephone system then enters the information into the computer system, which dispatches the appropriate vehicle(s) to the requested location. Computerized mapping
, and caller identification technology are often used to enhance the service by pinpointing the locations of both the client and the most suitable vehicle for serving the client.